1

2

3

4

5

Customization of Services

4.7%

11.8%

22.4%

32.9%

28.2%

Depth of service portfolio

3.6%

8.3%

36.9%

31.0%

20.2%

Geographical reach

5.9%

11.8%

22.4%

32.9%

27.1%

Local support

1.2%

5.9%

20.0%

32.9%

27.1%

Customer service

1.2%

4.8%

15.5%

39.3%

39.3%

Pricing

1.2%

11.9%

25.0%

29.8%

32.1%

Financial stability of service partner

1.2%

1.2%

4.8%

34.5%

58.3%

Data security

1.2%

1.2%

4.8%

34.5%

58.3%

Timeliness of implementation

2.4%

3.6%

12.0%

49.4%

32.5%

Note: n=85 *1=low importance and 5=high importance

Source: Economist intelligence unit, October 2004

Provided to Paul DiModica by eMarketer.com under contract.